FAQs
Answers to the questions we hear most about ordering, shipping, gifting and our products. Can't find what you need? Email infonut@wearenutsmn.com or call (612) 781-6596.
Holiday orders and shipping
What is the last day to order for Christmas delivery?
Order by December 16 for standard shipping to arrive by December 24. Because we roast to order, holiday orders can take 10–15 business days to leave our building, so earlier is better. For anything later, email us at gifting@wearenutsmn.com and we'll tell you what's possible.
When will my holiday preorder ship?
Holiday gift tins are shipping now. Nut Houses and Holiday Collector's Edition jars start shipping November 10, 2026. Each product page shows its ship date.
How fast do orders ship?
Most orders leave our Minneapolis plant within 3-4 business days. From October through December, please allow 7-12 business days.
How much is shipping?
Shipping is free on U.S. orders over $50 (up to $500). Below $50, you pay real-time UPS or USPS rates, shown at checkout before you pay.
Where do you ship?
We ship anywhere in the Continental United States.
Can I ship one order to several addresses?
Not in a single online checkout. Either place a separate order for each address, or email us at infonut@wearenutsmn.com and we'll split the shipment for you. For larger gift lists, see "Do you do corporate gifts?" below.
Will chocolate melt in shipping?
It can in warm weather. We add ice packs when needed and may hold orders over a weekend to avoid long transit. See our Warm Weather Disclaimer for details.
Orders, payment and returns
Can I change my order after placing it?
Yes, until it ships. Click Edit on your order confirmation page or "View your order" in your confirmation email; this cancels the original order and reloads your cart so you can make changes and check out again. Need help? Email infonut@wearenutsmn.com.
What payment methods do you accept?
Online we accept Visa, Mastercard, Discover, American Express, Shop Pay, Apple Pay and Google Pay. Our stores take the same cards plus cash. We don't accept checks.
My order says delivered, but I don't have it. What should I do?
Check with neighbors and around your doors, confirm the shipping address, and give it 24 hours, since carriers sometimes scan packages early. Still missing? Email infonut@wearenutsmn.com with your order number and we'll track it down.
I received the wrong item. What now?
Contact us right away at infonut@wearenutsmn.com with your order number and what arrived. We'll make it right.
Can I return food?
Because our products are perishable, all food sales are final, but we'll always work to fix a problem. Please inspect your order when it arrives and contact us with your order number if anything is wrong. Shipping charges aren't refundable. Full details are on our Shipping & Returns page.
Should I choose Residence or Business for my address?
Choose Business only if someone will be there to receive packages during business hours. Business deliveries arrive by 5 pm on weekdays, and some businesses are locked on Saturdays. If no one is there, the package may be left at the door.
Are your nuts taxable?
Yes, all nuts that are coated with a sugar-based coating are taxable.
Gifting, corporate and wholesale
Do you do corporate and client gifts?
Yes. Corporate gifting is where our family business started in 1987, and we still ship gift tins for companies every holiday season. Check out our current selection on the Corporate Gifting page. If you have any questions or would like to place an order, email us at gifting@wearenutsmn.com.
For orders of $500 or more, we offer personalized inserts for your gifts. Feel free to send over your company logo, custom message, and any other requests with your mailing list (linked on the Corporate Gifting page).
Can I include a gift message?
You can include a gift message on any order. For Corporate gifting orders of $500 or more, we offer personalized inserts for your gifts. Find the details on the Corporate Gifting page.
Do you sell gift cards?
Yes. Our digital gift card is delivered by email and can be used on anything in our online store.
Can I customize a large order?
Yes, email us at infonut@wearenutsmn.com and we'll work out a way to meet your needs.
Do you offer wholesale pricing?
Yes. Retailers and food-service businesses can apply on our wholesale sign-up page, and our team will follow up on pricing and availability. Our Northeast Minneapolis location handles all wholesale and food-service inquiries.
Do you do fundraisers?
Yes. Schools, churches and sports teams sell our nuts and caramel corn to raise money. If you'd like to organize a fundraiser with us, please email us at infonut@wearenutsmn.com.
Products
How fresh are your nuts?
Very. We roast in small batches at our 35,000 sq ft. plant in Northeast Minneapolis and pack online orders fresh, so nuts don't sit in a warehouse for months.
How long do your nuts stay fresh, and how should I store them?
Kept sealed in a cool, dry place, our toffee nuts stay fresh for about 9 months (270 days), while the rest of our products stay fresh for at least 6 months (180 days). After opening, store them airtight and away from heat; the refrigerator or freezer keeps raw nuts fresh even longer.
Are your products gluten-free?
No. We don't label any products gluten-free because they're packed in a facility that also handles wheat and other gluten-containing ingredients.
What allergens are in your facility?
Our facility processes peanuts, tree nuts, milk, soy, wheat, sesame, and coconut. Each product page lists its ingredients; if you have a severe allergy, call us before ordering at (612) 781-6596.
Are your products kosher?
Our products are not Kosher certified.
What is Hokey Pokey®?
Hokey Pokey® is our signature small-batch caramel corn, made with whole cashews, almonds and pecans in a rich butter caramel. It's not the New Zealand honeycomb candy of the same name. It also comes in No Nutty (nut-free), Pee Bee Gee Bee (peanut), Caramel Apple, and Cheese & Caramel flavors.
What are toffee nuts?
Toffee nuts are roasted nuts tumbled in a buttery toffee coating. Our Original Toffee Peanuts are made with just peanuts, sugar, butter and salt. We also make flavors like Maple Bourbon Toffee Almonds (with Minnesota bourbon and Hamel maple syrup), Cinnamon Toasted, and Hot Nuts.
Where do your nuts come from?
We buy from top growers around the world: pecans direct from growers in Georgia; walnuts, almonds and pistachios direct from growers in California; and cashews mainly from Vietnam.
How do you roast your nuts?
Carefully, and it's a bit of a secret. Founder Jim Burt learned the craft from a roaster at the old Fisher Nut plant in St. Paul.
Are nuts a healthy snack?
Nuts are a good source of protein, fiber, and healthy fats, so a handful of raw or roasted nuts makes a satisfying snack as part of a balanced diet. Our toffee and chocolate nuts are a treat.
Stores, hours and Nut Bucks
Where are your stores, and when are they open?
We have two Twin Cities locations, open year-round:
- Northeast Minneapolis (headquarters, plant and retail showroom): 3105 Columbia Ave NE, Minneapolis, MN 55418. Tues–Fri 10 am–4 pm (holiday hours include Monday as open)
- St. Paul (retail store with nuts, candy, gifts, discount groceries, and frozen food): 890 Vandalia Street, St. Paul, MN 55114. Tue, Wed and Fri 9 am–5 pm; Thu 9 am–7 pm; Sat 9 am–2 pm; closed Sun and Mon.
Where else can I buy We Are Nuts?
You'll find our products at Lunds & Byerlys and Fresh Thyme Market stores in Minnesota, at Target Field, and on Sun Country Airlines flights. Use our Store Locator to find the closest one.
What is a Nut Buck?
A Nut Buck takes $1 off any in-store purchase of $20 or more. Show it on your phone or bring a printed copy to either store.
About We Are Nuts
When was We Are Nuts founded, and who runs it?
Jim and Margaret Burt founded We Are Nuts in 1987, starting with a nut packaging machine, a scale and holiday gift tins for local businesses. Today the second generation, their sons Michael, Tommy and Jimmy, run the company from Northeast Minneapolis. We were named a 2021 Minnesota Family Business of the Year.
How do I contact you?
Email infonut@wearenutsmn.com or call (612) 781-6596. You can also use our contact form. We aim to reply within one business day.
