Please Note: We Are Nuts is not responsible for melting or other damage caused by heat exposure during shipping.
Some of our products can melt in warm weather, including chocolate, yogurt, caramels, gelatin-based gummies, and certain candies. We can’t guarantee these heat-sensitive products will arrive in perfect shape – but we will do our best to ensure they do – including adding ice packs when necessary.
You can do your part by being home for delivery so your package doesn't sit outside in the heat or holding off on placing an order until the weather has changed.
Tip: If the box feels warm, open immediately to expose your treats to cooler indoor air. If chocolate has softened at all, give it a chance to firm up again before handling further.
Please note: Shipping may also be delayed to protect your products. If necessary, we’ll hold your order in our temperature-controlled warehouse to avoid additional transit time over the weekend. If you need your order delivered by a specific date, please add a note at checkout or contact us so we can ensure your order arrives in time.